Removals software for small operators

Hi, I’m Misha Cunningham, founder of Move and Store. If you run a small removals company, you’re probably thinking you’ve already got enough work. But that’s not the point. The problem is the admin: leads living in your phone, quotes sitting in your emails, dates scribbled in your diary, and follow-up depending entirely on memory. You don’t need more work: you need less hassle.

The daily reality is this: when your enquiries are living in your phone and your quotes are scattered everywhere in bits of paper, notebooks, emails and texts, following up on quotes and customers ends up relying on memory. That’s fine for a while, and we’ve got clients from Move and Store who have been in business for 20 or 30-plus years. But over time it becomes expensive, because good enquiries start to slip through the cracks and are lost to competitors. Admin drags you away from paid jobs, and even one missed detail creates real chaos on move day.

So if you’re in this situation, you might be thinking that actually having work is the problem. But the real issue is the friction that lives between enquiry and booking: time lost formatting quotes, time lost chasing deposits, and time wasted hunting for who said what in WhatsApp. That’s all time you could be doing paid jobs or, better yet, giving yourself a sensible evening.

The better approach is simple: centralise your operations, not just your diary. One single source of truth for every job. That means enquiries, quotes, deposits, diary, and team coordination all living inside the same system, with automated follow-ups so your customers know what’s happening and when, automated deposit requests so you win more jobs while the decision is still warm, and a handover for the crew. If you’re doing it yourself, it’s a couple of clicks and you’ve got a job spec sheet telling you where you’re going and when. That’s professionalism that doesn’t require an IT degree.

Now I’m going to show you one connected process that fixes this: enquiry to quote to deposit to booked job, so you can see how this theory becomes real.

It looks like we’ve got a new lead coming in. We can see the details, where it’s come from, and any notes taken while being on the phone to the lead. If we want, we can schedule a viewing, either in person or online, and send that viewing invitation to the customer. We can also start the quote-creation process in one click.

Step two is all about the inventory. If you sell packing materials or boxes, they can be added into Move and Store, along with the actual items the customer is moving. Step three is about access: where you’re going from, where you’re going to, and anything you need to be aware of in terms of access requirements. Step four is logistics: dates, times, pickup, pricing. Move and Store supports a range of different pricing options, so whatever methodology you use to price, we’ve got you covered. Additional liability cover and extras such as waiting or delay waivers can be configured and added as well.

Once a quote has been created, you have a number of different options. If you’re in person, you can show it to the customer there and then and try to secure the deposit on the spot. You can send it by email as well, and even pencil it into the diary if you’ve got a firm indication that it’s going to go ahead and you want to plan ahead for capacity.

Let’s see what your customer would see. Notice the professional branding. Of course this would be your logo, your company name, your phone number, but your quote is delivered the same way each and every time: all the required details, collection and delivery addresses, clear pricing, and, if storage is part of your service, the ability to include storage in the same quote as well. Your customer sees a clear breakdown of all the options discussed and the quotation they have, including any notes they may have given you. That level of professionalism shows the customer they can rely on you. You can also state any cancellation policies, service terms, or liability cover that apply to your business.

This is the part where most removals companies actually lose the work. They send a quote, cross their fingers, and hope the customer says yes. What Move and Store allows you to do is open up a QR code if you’re in person, get the customer to scan it, open a checkout, and pay directly on the spot. Or, if the quote is sent to them, they can open it on their device and check out while the decision is still fresh.

Once payment has been taken, Move and Store automatically creates a booked job. You can see all of the information such as schedule, customer details, payment information, any money paid, any outstanding balance, and the quoted hours. You can also capture the real hours. If you go over for whatever reason, such as scope creep or waiting around for keys, you can bill for that and add it onto the quotation, while keeping the customer in the loop so they know exactly where the extra charge is coming from. A couple of clicks also gives you or your team a job spec sheet without all the financials, so you know where you’re going, when, and what’s involved.

The point is that smaller operators don’t need a 50-feature monster. What you need is a system that speeds up quoting, tracks leads, collects deposits, and keeps the entire team aligned. That’s how you win more booked jobs with less evening admin.

If that sounds like something you want, then book a no-pressure walkthrough at moveandstore.app/demo or start your free plan. We’ve said ‘free trial’ in places before, but the free plan is actually pretty well featured. You don’t get some of the automations that really elevate the business, such as automated review requests, but all the features and flows I’ve just shown you are fully available on the free plan. If you want, we can set up a short meeting and I can show you Move and Store centred around your real workflow, with your problems in mind, and help you get started this week in terms of reducing your admin workload and scaling up the number of jobs you get. Thank you for watching, and I’ll see you soon on a demo.