Hi, I'm Misha Cunningham, founder of Move and Store.
If you run a small removal company, you're probably thinking to yourself,
you've already got enough work. But that's not the point. The problem is the
admin. Leads living in your phone and quotes sitting in your emails and dates
scribbled in your diary and followup depending entirely on memory. You don't need
more work, you need less hassle. The daily reality is this. When your
leads are living in your phone and your quotes are scattered everywhere in bits
of paper and notebooks and emails and text and following up on quotes and
customers is relying on memory. Well, that's fine for a while. And we've got
clients from moving store that have been business for the 20, 30 plus years. But
over time, it becomes expensive because good leads start to slip through the
cracks and are lost to competitors. Admin drags you away from paid jobs and
even one missed detail creates real chaos moving day.
So if you're in this situation, you might be thinking that actually having
work is the problem. But the real issue is the friction that lives between
inquiry and booking. Time lost formatting quotes and time
lost chasing deposits and time wasted hunting for who said what in WhatsApp. Well,
that's all time that you could be doing paid jobs or better yet giving yourself
a sensible evening. The better approach is simple.
Centralize your operations, not just your diary.
One single source of truth for every job. So that's leads, quotes, deposits,
diary, and team coordination all living inside the same system
with automated follow-ups so that your customers know what's happening when.
And automated deposit requests so that you're winning more jobs when the
customer intent is highest and getting less people ghosting you. And a a hand
over for the crew. Or if you're doing it yourself, couple of clicks and you've
got a job spec sheet that's telling you where you're going when.
Now, that's professionalism that doesn't require an IT degree.
Now, I'm going to show you one flow that fixes this lead to quote to deposit to
job. So, you can how this theory becomes real.
So, looks like we've got a new lead that's coming and we can see the details
and where it's come from and any notes that we've maybe taken while
being on the phone to this lead. And what we can do if we want is we can
actually schedule a viewing either in person or online and send that
viewing booking invitation to the customer
and we can also one click we can start the creating a quote
process. So search for customer or add a new one
in and we can put in notes that are visible to the customer and notes that
are for our internal perusal. Then step two is all about the inventory. So if you sell packing
material boxes and they could be added into Move and Store and you know
essentially what the customer is moving in terms of the
actual items. Step three is about the access or where you going from and where
you're going to and any things that you need to be aware of in terms of access
requirements. Step four is logistics, dates, times, pickup,
pricing. Move and Store supports a range of different pricing options. So,
whatever methodology you use to price, we've got you covered. Any additional
liability covers or adding extras such as waiting, delay waiverss can be
configured and added into Move and Store as well.
Now, once a quote has been created, you have a number of different options. And
if you're in person, you can actually show it to the customer there and then
and try secure the deposit on the spot. You can send it via email as well to the
customer. Even pencil it into the diary if you've got a firm indication that
it's going to go ahead and you want to plan ahead for capacity, pencil it in
there as well. But
let's see what your customer would see. So what I'd like you to do is notice the
professional branding. Now of course this will be your logo, your company name
at the top, your customer, your phone number,
but your quote is delivered the same way each and every time. All the required
details, moving, collection and delivery, address, clear pricing, and if
storage is part of your gig, then you know, we can help you to upsell storage
quotes as well. And your customer is seeing a clear breakdown of all the
options that's been discussed and the quotation that they have, including any
notes that they may have given to you. You can really increase your
professionalism by making sure that you've added those on so that the
customer knows that you have that level of professionalism that they can rely
on. We can state any cancellation policies that you may have. Obviously,
custom to yourself, service terms, liability covers, etc. And this is the
part where most removal companies actually lose the work. They send a
quote and cross the fingers and hope that the customer says yes. And if it
doesn't happen, Hey ho.
What Move and Store allows you to do is if you're in person, open up a QR code,
get the customer to scan and open up a checkout and pay directly on the spot
there and then. Or if the quote is sent to them, they can open on the device
that they're using and check out on the spot when the intent
is the highest. Now,
once payment has been taken, Move and Store automatically
creates a booked job. So, you can see all of the information such as schedule,
custom payment information, any monies paid,
any outstanding balance, including the quoted hours, and you can actually
capture the real hours as well. So, if you go over for whatever reason, a bit
of a scope creep or you're waiting around for keys, you can actually bill for
that and add that onto the quotation. Again, the customer is kept in
the loop so that they know exactly where this extra charge is coming from.
And a couple of clicks gives you or your team a job spec sheet
without all the financials so that you know where you're going when and what.
Now, the point is smaller operators don't
need a 50 feature monster. What you need is a system that speeds up
quoting, tracks leads,
collects deposits, and keeps the entire team aligned.
That's how you win more booked jobs with less evening admin.
So, if that sounds like something you want,
then book a no pressure walk through at moveandstore.app/demo
or start your free trial. And actually, we've said free trial, but we should
probably drop the trial because the free plan is actually pretty well featured.
you don't get some of the automations which really elevate the business such
as the automated review requests which clients that have used that have seen
their Google Business Profile reviews skyrocket
but all the features and flows that I've just shown you are fully available
on the free plan so if you want we can set up a short
meeting and I can show you Move and Store, and centre it around your real workflow
with your problems in mind and help you get started this week in terms of
reducing your admin workload and scaling up the amount of jobs that you get. So,
thank you for watching and I'll see you soon on a demo.