WEBVTT 00:00:01.680 --> 00:00:07.440 Hi, I'm Misha Cunningham, founder of Move and Store. 00:00:07.440 --> 00:00:12.000 If you run a small removal company, you're probably thinking to yourself, 00:00:12.000 --> 00:00:17.359 you've already got enough work. But that's not the point. The problem is the 00:00:17.359 --> 00:00:24.480 admin. Leads living in your phone and quotes sitting in your emails and dates 00:00:24.480 --> 00:00:29.760 scribbled in your diary and followup depending entirely on memory. You don't need 00:00:29.760 --> 00:00:38.559 more work, you need less hassle. The daily reality is this. When your 00:00:38.559 --> 00:00:43.760 leads are living in your phone and your quotes are scattered everywhere in bits 00:00:43.760 --> 00:00:51.440 of paper and notebooks and emails and text and following up on quotes and 00:00:51.440 --> 00:00:56.480 customers is relying on memory. Well, that's fine for a while. And we've got 00:00:56.480 --> 00:01:03.039 clients from moving store that have been business for the 20, 30 plus years. But 00:01:03.039 --> 00:01:09.760 over time, it becomes expensive because good leads start to slip through the 00:01:09.760 --> 00:01:16.240 cracks and are lost to competitors. Admin drags you away from paid jobs and 00:01:16.240 --> 00:01:23.439 even one missed detail creates real chaos moving day. 00:01:23.439 --> 00:01:28.799 So if you're in this situation, you might be thinking that actually having 00:01:28.799 --> 00:01:34.240 work is the problem. But the real issue is the friction that lives between 00:01:34.240 --> 00:01:41.439 inquiry and booking. Time lost formatting quotes and time 00:01:41.439 --> 00:01:49.759 lost chasing deposits and time wasted hunting for who said what in WhatsApp. Well, 00:01:49.759 --> 00:01:55.119 that's all time that you could be doing paid jobs or better yet giving yourself 00:01:55.119 --> 00:02:01.680 a sensible evening. The better approach is simple. 00:02:01.680 --> 00:02:06.479 Centralize your operations, not just your diary. 00:02:06.479 --> 00:02:16.160 One single source of truth for every job. So that's leads, quotes, deposits, 00:02:16.160 --> 00:02:22.480 diary, and team coordination all living inside the same system 00:02:22.480 --> 00:02:28.800 with automated follow-ups so that your customers know what's happening when. 00:02:28.800 --> 00:02:35.040 And automated deposit requests so that you're winning more jobs when the 00:02:35.040 --> 00:02:41.360 customer intent is highest and getting less people ghosting you. And a a hand 00:02:41.360 --> 00:02:47.120 over for the crew. Or if you're doing it yourself, couple of clicks and you've 00:02:47.120 --> 00:02:51.599 got a job spec sheet that's telling you where you're going when. 00:02:51.599 --> 00:02:59.840 Now, that's professionalism that doesn't require an IT degree. 00:02:59.840 --> 00:03:08.319 Now, I'm going to show you one flow that fixes this lead to quote to deposit to 00:03:08.319 --> 00:03:14.920 job. So, you can how this theory becomes real. 00:03:15.440 --> 00:03:23.440 So, looks like we've got a new lead that's coming and we can see the details 00:03:23.440 --> 00:03:28.720 and where it's come from and any notes that we've maybe taken while 00:03:28.720 --> 00:03:32.560 being on the phone to this lead. And what we can do if we want is we can 00:03:32.560 --> 00:03:40.239 actually schedule a viewing either in person or online and send that 00:03:40.239 --> 00:03:45.680 viewing booking invitation to the customer 00:03:45.680 --> 00:03:52.319 and we can also one click we can start the creating a quote 00:03:52.319 --> 00:03:57.280 process. So search for customer or add a new one 00:03:57.280 --> 00:04:01.680 in and we can put in notes that are visible to the customer and notes that 00:04:01.680 --> 00:04:07.200 are for our internal perusal. Then step two is all about the inventory. So if you sell packing 00:04:07.200 --> 00:04:11.439 material boxes and they could be added into Move and Store and you know 00:04:11.439 --> 00:04:16.239 essentially what the customer is moving in terms of the 00:04:16.239 --> 00:04:21.919 actual items. Step three is about the access or where you going from and where 00:04:21.919 --> 00:04:26.400 you're going to and any things that you need to be aware of in terms of access 00:04:26.400 --> 00:04:31.840 requirements. Step four is logistics, dates, times, pickup, 00:04:31.840 --> 00:04:38.560 pricing. Move and Store supports a range of different pricing options. So, 00:04:38.560 --> 00:04:43.120 whatever methodology you use to price, we've got you covered. Any additional 00:04:43.120 --> 00:04:48.240 liability covers or adding extras such as waiting, delay waiverss can be 00:04:48.240 --> 00:04:53.199 configured and added into Move and Store as well. 00:04:53.199 --> 00:04:58.479 Now, once a quote has been created, you have a number of different options. And 00:04:58.479 --> 00:05:03.280 if you're in person, you can actually show it to the customer there and then 00:05:03.280 --> 00:05:08.560 and try secure the deposit on the spot. You can send it via email as well to the 00:05:08.560 --> 00:05:14.960 customer. Even pencil it into the diary if you've got a firm indication that 00:05:14.960 --> 00:05:19.440 it's going to go ahead and you want to plan ahead for capacity, pencil it in 00:05:19.440 --> 00:05:26.160 there as well. But 00:05:26.160 --> 00:05:33.680 let's see what your customer would see. So what I'd like you to do is notice the 00:05:33.680 --> 00:05:38.080 professional branding. Now of course this will be your logo, your company name 00:05:38.080 --> 00:05:43.360 at the top, your customer, your phone number, 00:05:43.360 --> 00:05:48.720 but your quote is delivered the same way each and every time. All the required 00:05:48.720 --> 00:05:56.160 details, moving, collection and delivery, address, clear pricing, and if 00:05:56.160 --> 00:06:01.840 storage is part of your gig, then you know, we can help you to upsell storage 00:06:01.840 --> 00:06:07.759 quotes as well. And your customer is seeing a clear breakdown of all the 00:06:07.759 --> 00:06:12.479 options that's been discussed and the quotation that they have, including any 00:06:12.479 --> 00:06:16.560 notes that they may have given to you. You can really increase your 00:06:16.560 --> 00:06:20.639 professionalism by making sure that you've added those on so that the 00:06:20.639 --> 00:06:25.039 customer knows that you have that level of professionalism that they can rely 00:06:25.039 --> 00:06:29.440 on. We can state any cancellation policies that you may have. Obviously, 00:06:29.440 --> 00:06:35.199 custom to yourself, service terms, liability covers, etc. And this is the 00:06:35.199 --> 00:06:40.000 part where most removal companies actually lose the work. They send a 00:06:40.000 --> 00:06:43.600 quote and cross the fingers and hope that the customer says yes. And if it 00:06:43.600 --> 00:06:47.759 doesn't happen, Hey ho. 00:06:47.759 --> 00:06:54.800 What Move and Store allows you to do is if you're in person, open up a QR code, 00:06:54.800 --> 00:07:00.160 get the customer to scan and open up a checkout and pay directly on the spot 00:07:00.160 --> 00:07:04.720 there and then. Or if the quote is sent to them, they can open on the device 00:07:04.720 --> 00:07:10.639 that they're using and check out on the spot when the intent 00:07:10.639 --> 00:07:15.360 is the highest. Now, 00:07:15.360 --> 00:07:21.520 once payment has been taken, Move and Store automatically 00:07:21.520 --> 00:07:25.440 creates a booked job. So, you can see all of the information such as schedule, 00:07:25.440 --> 00:07:29.440 custom payment information, any monies paid, 00:07:29.440 --> 00:07:34.160 any outstanding balance, including the quoted hours, and you can actually 00:07:34.160 --> 00:07:38.800 capture the real hours as well. So, if you go over for whatever reason, a bit 00:07:38.800 --> 00:07:43.360 of a scope creep or you're waiting around for keys, you can actually bill for 00:07:43.360 --> 00:07:48.319 that and add that onto the quotation. Again, the customer is kept in 00:07:48.319 --> 00:07:53.919 the loop so that they know exactly where this extra charge is coming from. 00:07:53.919 --> 00:08:02.080 And a couple of clicks gives you or your team a job spec sheet 00:08:02.080 --> 00:08:10.479 without all the financials so that you know where you're going when and what. 00:08:10.479 --> 00:08:16.720 Now, the point is smaller operators don't 00:08:16.720 --> 00:08:22.720 need a 50 feature monster. What you need is a system that speeds up 00:08:22.720 --> 00:08:26.560 quoting, tracks leads, 00:08:26.560 --> 00:08:34.320 collects deposits, and keeps the entire team aligned. 00:08:34.320 --> 00:08:40.320 That's how you win more booked jobs with less evening admin. 00:08:40.320 --> 00:08:44.480 So, if that sounds like something you want, 00:08:44.480 --> 00:08:51.480 then book a no pressure walk through at moveandstore.app/demo 00:08:52.160 --> 00:08:58.560 or start your free trial. And actually, we've said free trial, but we should 00:08:58.560 --> 00:09:03.680 probably drop the trial because the free plan is actually pretty well featured. 00:09:03.680 --> 00:09:09.200 you don't get some of the automations which really elevate the business such 00:09:09.200 --> 00:09:15.040 as the automated review requests which clients that have used that have seen 00:09:15.040 --> 00:09:18.959 their Google Business Profile reviews skyrocket 00:09:18.959 --> 00:09:24.000 but all the features and flows that I've just shown you are fully available 00:09:24.000 --> 00:09:29.920 on the free plan so if you want we can set up a short 00:09:29.920 --> 00:09:37.360 meeting and I can show you Move and Store, and centre it around your real workflow 00:09:37.360 --> 00:09:44.080 with your problems in mind and help you get started this week in terms of 00:09:44.080 --> 00:09:52.000 reducing your admin workload and scaling up the amount of jobs that you get. So, 00:09:52.000 --> 00:09:58.480 thank you for watching and I'll see you soon on a demo.