1 00:00:01,680 --> 00:00:07,440 Hi, I'm Misha Cunningham, founder of Move and Store. 2 00:00:07,440 --> 00:00:12,000 If you run a small removal company, you're probably thinking to yourself, 3 00:00:12,000 --> 00:00:17,359 you've already got enough work. But that's not the point. The problem is the 4 00:00:17,359 --> 00:00:24,480 admin. Leads living in your phone and quotes sitting in your emails and dates 5 00:00:24,480 --> 00:00:29,760 scribbled in your diary and followup depending entirely on memory. You don't need 6 00:00:29,760 --> 00:00:38,559 more work, you need less hassle. The daily reality is this. When your 7 00:00:38,559 --> 00:00:43,760 leads are living in your phone and your quotes are scattered everywhere in bits 8 00:00:43,760 --> 00:00:51,440 of paper and notebooks and emails and text and following up on quotes and 9 00:00:51,440 --> 00:00:56,480 customers is relying on memory. Well, that's fine for a while. And we've got 10 00:00:56,480 --> 00:01:03,039 clients from moving store that have been business for the 20, 30 plus years. But 11 00:01:03,039 --> 00:01:09,760 over time, it becomes expensive because good leads start to slip through the 12 00:01:09,760 --> 00:01:16,240 cracks and are lost to competitors. Admin drags you away from paid jobs and 13 00:01:16,240 --> 00:01:23,439 even one missed detail creates real chaos moving day. 14 00:01:23,439 --> 00:01:28,799 So if you're in this situation, you might be thinking that actually having 15 00:01:28,799 --> 00:01:34,240 work is the problem. But the real issue is the friction that lives between 16 00:01:34,240 --> 00:01:41,439 inquiry and booking. Time lost formatting quotes and time 17 00:01:41,439 --> 00:01:49,759 lost chasing deposits and time wasted hunting for who said what in WhatsApp. Well, 18 00:01:49,759 --> 00:01:55,119 that's all time that you could be doing paid jobs or better yet giving yourself 19 00:01:55,119 --> 00:02:01,680 a sensible evening. The better approach is simple. 20 00:02:01,680 --> 00:02:06,479 Centralize your operations, not just your diary. 21 00:02:06,479 --> 00:02:16,160 One single source of truth for every job. So that's leads, quotes, deposits, 22 00:02:16,160 --> 00:02:22,480 diary, and team coordination all living inside the same system 23 00:02:22,480 --> 00:02:28,800 with automated follow-ups so that your customers know what's happening when. 24 00:02:28,800 --> 00:02:35,040 And automated deposit requests so that you're winning more jobs when the 25 00:02:35,040 --> 00:02:41,360 customer intent is highest and getting less people ghosting you. And a a hand 26 00:02:41,360 --> 00:02:47,120 over for the crew. Or if you're doing it yourself, couple of clicks and you've 27 00:02:47,120 --> 00:02:51,599 got a job spec sheet that's telling you where you're going when. 28 00:02:51,599 --> 00:02:59,840 Now, that's professionalism that doesn't require an IT degree. 29 00:02:59,840 --> 00:03:08,319 Now, I'm going to show you one flow that fixes this lead to quote to deposit to 30 00:03:08,319 --> 00:03:14,920 job. So, you can how this theory becomes real. 31 00:03:15,440 --> 00:03:23,440 So, looks like we've got a new lead that's coming and we can see the details 32 00:03:23,440 --> 00:03:28,720 and where it's come from and any notes that we've maybe taken while 33 00:03:28,720 --> 00:03:32,560 being on the phone to this lead. And what we can do if we want is we can 34 00:03:32,560 --> 00:03:40,239 actually schedule a viewing either in person or online and send that 35 00:03:40,239 --> 00:03:45,680 viewing booking invitation to the customer 36 00:03:45,680 --> 00:03:52,319 and we can also one click we can start the creating a quote 37 00:03:52,319 --> 00:03:57,280 process. So search for customer or add a new one 38 00:03:57,280 --> 00:04:01,680 in and we can put in notes that are visible to the customer and notes that 39 00:04:01,680 --> 00:04:07,200 are for our internal perusal. Then step two is all about the inventory. So if you sell packing 40 00:04:07,200 --> 00:04:11,439 material boxes and they could be added into Move and Store and you know 41 00:04:11,439 --> 00:04:16,239 essentially what the customer is moving in terms of the 42 00:04:16,239 --> 00:04:21,919 actual items. Step three is about the access or where you going from and where 43 00:04:21,919 --> 00:04:26,400 you're going to and any things that you need to be aware of in terms of access 44 00:04:26,400 --> 00:04:31,840 requirements. Step four is logistics, dates, times, pickup, 45 00:04:31,840 --> 00:04:38,560 pricing. Move and Store supports a range of different pricing options. So, 46 00:04:38,560 --> 00:04:43,120 whatever methodology you use to price, we've got you covered. Any additional 47 00:04:43,120 --> 00:04:48,240 liability covers or adding extras such as waiting, delay waiverss can be 48 00:04:48,240 --> 00:04:53,199 configured and added into Move and Store as well. 49 00:04:53,199 --> 00:04:58,479 Now, once a quote has been created, you have a number of different options. And 50 00:04:58,479 --> 00:05:03,280 if you're in person, you can actually show it to the customer there and then 51 00:05:03,280 --> 00:05:08,560 and try secure the deposit on the spot. You can send it via email as well to the 52 00:05:08,560 --> 00:05:14,960 customer. Even pencil it into the diary if you've got a firm indication that 53 00:05:14,960 --> 00:05:19,440 it's going to go ahead and you want to plan ahead for capacity, pencil it in 54 00:05:19,440 --> 00:05:26,160 there as well. But 55 00:05:26,160 --> 00:05:33,680 let's see what your customer would see. So what I'd like you to do is notice the 56 00:05:33,680 --> 00:05:38,080 professional branding. Now of course this will be your logo, your company name 57 00:05:38,080 --> 00:05:43,360 at the top, your customer, your phone number, 58 00:05:43,360 --> 00:05:48,720 but your quote is delivered the same way each and every time. All the required 59 00:05:48,720 --> 00:05:56,160 details, moving, collection and delivery, address, clear pricing, and if 60 00:05:56,160 --> 00:06:01,840 storage is part of your gig, then you know, we can help you to upsell storage 61 00:06:01,840 --> 00:06:07,759 quotes as well. And your customer is seeing a clear breakdown of all the 62 00:06:07,759 --> 00:06:12,479 options that's been discussed and the quotation that they have, including any 63 00:06:12,479 --> 00:06:16,560 notes that they may have given to you. You can really increase your 64 00:06:16,560 --> 00:06:20,639 professionalism by making sure that you've added those on so that the 65 00:06:20,639 --> 00:06:25,039 customer knows that you have that level of professionalism that they can rely 66 00:06:25,039 --> 00:06:29,440 on. We can state any cancellation policies that you may have. Obviously, 67 00:06:29,440 --> 00:06:35,199 custom to yourself, service terms, liability covers, etc. And this is the 68 00:06:35,199 --> 00:06:40,000 part where most removal companies actually lose the work. They send a 69 00:06:40,000 --> 00:06:43,600 quote and cross the fingers and hope that the customer says yes. And if it 70 00:06:43,600 --> 00:06:47,759 doesn't happen, Hey ho. 71 00:06:47,759 --> 00:06:54,800 What Move and Store allows you to do is if you're in person, open up a QR code, 72 00:06:54,800 --> 00:07:00,160 get the customer to scan and open up a checkout and pay directly on the spot 73 00:07:00,160 --> 00:07:04,720 there and then. Or if the quote is sent to them, they can open on the device 74 00:07:04,720 --> 00:07:10,639 that they're using and check out on the spot when the intent 75 00:07:10,639 --> 00:07:15,360 is the highest. Now, 76 00:07:15,360 --> 00:07:21,520 once payment has been taken, Move and Store automatically 77 00:07:21,520 --> 00:07:25,440 creates a booked job. So, you can see all of the information such as schedule, 78 00:07:25,440 --> 00:07:29,440 custom payment information, any monies paid, 79 00:07:29,440 --> 00:07:34,160 any outstanding balance, including the quoted hours, and you can actually 80 00:07:34,160 --> 00:07:38,800 capture the real hours as well. So, if you go over for whatever reason, a bit 81 00:07:38,800 --> 00:07:43,360 of a scope creep or you're waiting around for keys, you can actually bill for 82 00:07:43,360 --> 00:07:48,319 that and add that onto the quotation. Again, the customer is kept in 83 00:07:48,319 --> 00:07:53,919 the loop so that they know exactly where this extra charge is coming from. 84 00:07:53,919 --> 00:08:02,080 And a couple of clicks gives you or your team a job spec sheet 85 00:08:02,080 --> 00:08:10,479 without all the financials so that you know where you're going when and what. 86 00:08:10,479 --> 00:08:16,720 Now, the point is smaller operators don't 87 00:08:16,720 --> 00:08:22,720 need a 50 feature monster. What you need is a system that speeds up 88 00:08:22,720 --> 00:08:26,560 quoting, tracks leads, 89 00:08:26,560 --> 00:08:34,320 collects deposits, and keeps the entire team aligned. 90 00:08:34,320 --> 00:08:40,320 That's how you win more booked jobs with less evening admin. 91 00:08:40,320 --> 00:08:44,480 So, if that sounds like something you want, 92 00:08:44,480 --> 00:08:51,480 then book a no pressure walk through at moveandstore.app/demo 93 00:08:52,160 --> 00:08:58,560 or start your free trial. And actually, we've said free trial, but we should 94 00:08:58,560 --> 00:09:03,680 probably drop the trial because the free plan is actually pretty well featured. 95 00:09:03,680 --> 00:09:09,200 you don't get some of the automations which really elevate the business such 96 00:09:09,200 --> 00:09:15,040 as the automated review requests which clients that have used that have seen 97 00:09:15,040 --> 00:09:18,959 their Google Business Profile reviews skyrocket 98 00:09:18,959 --> 00:09:24,000 but all the features and flows that I've just shown you are fully available 99 00:09:24,000 --> 00:09:29,920 on the free plan so if you want we can set up a short 100 00:09:29,920 --> 00:09:37,360 meeting and I can show you Move and Store, and centre it around your real workflow 101 00:09:37,360 --> 00:09:44,080 with your problems in mind and help you get started this week in terms of 102 00:09:44,080 --> 00:09:52,000 reducing your admin workload and scaling up the amount of jobs that you get. So, 103 00:09:52,000 --> 00:09:58,480 thank you for watching and I'll see you soon on a demo.